This Privacy Policy explains how Hopetrek Global Trade Private Limited (“HopeTrek Energy”, “we”, “us”) collects, uses and protects your information when you visit hopetrekenergy.com or place an order with us. Please read it together with our Terms and Conditions.
Last updated: 29 August 2026
Who we are
We are Hopetrek Global Trade Private Limited, a Pakistan-based supplier of energy products including hybrid inverters, battery systems, all-in-one energy storage systems, EV charging piles, wireless cameras and related accessories. Our website address is https://hopetrekenergy.com.
Personal information we collect
We only collect information that we need in order to answer your enquiries and process your orders. This includes:
- Contact details you give us, such as your name, email address, telephone number and delivery address.
- Order details, such as the products you select, quantities and any notes you add to your request.
- Enquiry details you submit through our contact forms or sourcing request forms.
- Account details if you create an account, such as your username and saved addresses.
- Wishlist and cart information, so that saved items remain available to you.
- Technical information collected automatically, such as your IP address, browser type, device type and the pages you view.
If you begin our checkout process and enter your email address or telephone number but do not complete your order, our abandoned cart tools may store those details so that we can contact you about your unfinished request. You can ask us to delete this information at any time.
How we use your information
- To respond to your enquiries and prepare quotations.
- To process, confirm and deliver your orders.
- To contact you about your order or your unfinished cart.
- To provide customer support and after-sales assistance.
- To keep records required for our business and accounting.
- To improve our website, our product range and our service.
We do not sell your personal information to anyone.
Orders and payments
When you place an order we collect the details needed to confirm and deliver it. Orders on this website are placed as sourcing requests and are currently settled on a cash on delivery basis. We do not collect or store credit card or debit card numbers on this website. Payment details, where they apply, are arranged directly with our sales team.
Cookies
Cookies are small files placed on your device when you visit a website. We use them for the following purposes:
- Essential cookies that allow the shopping cart, checkout and account areas to work correctly.
- Preference cookies that remember items you add to your cart or wishlist.
- Marketing and measurement cookies set by the TikTok advertising tool described below.
You can block or delete cookies in your browser settings. Please note that if you block essential cookies, the cart and checkout may not work properly.
Website analytics and advertising tools
Our website currently loads the TikTok Pixel. This tool tells us how visitors arrive at our website and how our advertising performs, and it may be used to show you relevant advertisements on TikTok. Information collected by this tool is handled under the privacy policy of TikTok.
Our web hosting provider also keeps standard server logs, which record information such as IP addresses and page requests for security and troubleshooting purposes. If we add other analytics or advertising tools in future, we will update this policy.
Third-party services and links
We use a small number of trusted third-party services to run this website, including our web hosting provider, our email delivery service, and WhatsApp for the chat button shown on our pages. If you contact us through WhatsApp or through our social media pages on Facebook, Instagram, TikTok or YouTube, your message is handled under the privacy policy of that platform.
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.
Who we share information with
We share your information only where it is necessary, for example with delivery and logistics partners so that your order can reach you, with the service providers listed above, or where we are required to do so by law.
How long we keep your information
We keep enquiry and order records for as long as we need them to serve you and to meet our business and legal record-keeping requirements. When information is no longer needed, we remove it or keep it in a form that does not identify you.
Keeping your information safe
Our website uses a secure HTTPS connection and we take reasonable steps to protect the information we hold. Please note that no method of transmission over the internet can be guaranteed to be completely secure.
Your choices and rights
You may contact us at any time to ask what personal information we hold about you, to ask us to correct it, or to ask us to delete it. You may also ask us to stop sending you marketing messages. We will respond to reasonable requests.
Updates to this policy
We may update this Privacy Policy from time to time so that it stays accurate. Any changes will be published on this page together with a new update date. Please check this page from time to time.
Contact us
If you have any questions about this Privacy Policy or about how we handle your information, please contact us:
- Hopetrek Global Trade Private Limited
- Ground Floor, Plaza No. 181, Civic Center, Phase-4 Bahria Town, Islamabad, Pakistan
- Telephone: +92 313 5577823 or +92 313 9139805
- Email: sales@hopetrekenergy.com
- Working hours: Monday to Friday, 08:00 to 17:00